At Vietnam By Bike, we’re committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit this website: https://vietnambybike.com, how we use it, and how we keep it secure.
What type of information is collected and how is it used?
Vietnam By Bike might collect personal information from visitors and customers under the following circumstances:
check Sending a Tour Enquiry
If you contact VietnamByBike with questions about our tours or other services, we will collect your name, email address, and your message in order to respond to your request.
check Downloading a Tour Factsheet
If you download a tour Factsheet or send a tour enquiry, we will use email to communicate with you with the address you provide. Your email address may be stored in our system so we can follow up on your enquiries.
check Subscribing to our Mailing List
If you subscribe to the Vietnam By Bike newsletter, we will send you information about Vietnam By Bike tours and products, company news and events, and special offers about twice per month, though occasionally it may be more than that. If you have been on a Vietnam By Bike tour and have not subscribed to our newsletter, we might contact you if we have an upcoming tour or departure that we think might interest you.
If you don’t want to receive newsletters, you can click on the link labelled “Unsubscribe” at the bottom of any email newsletter you receive from us.
check Booking a Tour
If you book a VietnamByBike tour, we use forms to collect contact data you provide so that we can arrange your cycle tour and provide support. We will only use this information when it’s important to contact you as we prepare for your tour departure. This information is stored in our database and can be accessed by VietnamByBike office staff in order to assist you with booking or payment if necessary.
To book a tour, you will need to create a VietnamByBike account. This requires your name and email address. This account will also be used to update a booking or pay for a tour.
When booking a tour, VietnamByBike will collect your contact information including, your name, email address, and date of birth. Additionally, you may provide us with your mailing address, telephone number, and fax number. Because a cycling tour is an adventure experience service, we will also need to collect a name and number for an emergency contact individual to contact in the event of an emergency while on tour.
As a licensed tour operator, Vietnam By Bike is required to have your passport number and expiration date in many of the countries in which we operate. This information is also required in order to book and provide international travel services that are a part of your tour, such as accommodation and transportation, or to assist with visa and air ticket bookings.
Closer to your departure time, we will also collect information essential to providing our tour services to you, such as any medical conditions you might have that our tour leaders need to be aware of, any dietary requirements that might need special attention, your travel insurance provider and policy number, and your arrival and departing flight numbers and times. Most importantly, we will collect your height details in order to provide you with the correct size bike, should you choose to hire one of ours.
check Receiving Post-Tour Surveys
After each tour we will send you a feedback survey to complete. These surveys are used as a way to monitor and improve our services. We value all or any feedback you are happy to provide. Participation in these surveys is completely optional and you have the choice whether or not to disclose this information.
- to personalize your website experience by remembering user interface choices such as currency preference
- to personalize your website experience by suggesting different tours and products to you, based on which tour pages you have already viewed
- to track your visit on our website in order to launch a Live Chat feature, should you wish to contact us immediately via this function
- to track which web pages you visit and how long you spend on them so that we can analyze website traffic and continue to improve our website for visitors
- and to remember your visit to our website to distribute online advertisements
check Google Analytics
Vietnam By Bike uses Google Analytics to measure how visitors interact with https://vietnambybike.com, to analyze our website performance and make website changes and improvements based on those data. The information collected by Google Analytics does not reveal your identity or include personally identifying information. The information collected does include the content visitors view view, the date and amount of time viewing this content, whether an enquiry or booking was made, location information associated with visitors' IP address, and from which sources visitors accessed our website.
check How is your information protected?
Vietnam By Bike follows what we consider to be appropriate data protection practices in the context of the personal data we store and process. On the technical side, all access to computer systems by system administrators is done over secure connections. Internally our application servers and database servers all communicate over encrypted channels. And access to our website is only available over TLS. Thus data in transit is always encrypted and protected from snooping.
Operationally, Vietnam By Bike staff must be authenticated and have specific roles assigned before they can access customer data held by our systems.
When making a booking, you will be asked to provide personal data which Vietnam By Bike considers strictly necessary in order to effectively process your booking and provide service to you. As your departure approaches, we’ll request more information from you which is required in order to operate the tour. Customer data is stored indefinitely.
In the event of a data breach, we'll contact the Supervisory Authority in the countries of those potentially affected by the breach as and where appropriate. We'll also contact the individuals potentially affected to let them know what has happened and what steps we are taking to rectify the situation in the event that it poses any risk to their rights or security.
check Your Rights to Your Information
You have the right to request access to your information for the purpose of correcting your information, changing how your information is used, or erasing your information at any time. Please be aware that certain personal information is required in order to book, purchase, and participate on a Vietnam By Bike tour. For more details, please read “Booking a Tour.”
check Contact us
- You can also contact us by phone at: (+84).869 142415 – (+84).888541515.
- Or by post: 185/20 Nguyen Van Cu Street, Ward 2, District 5, HCMC, Vietnam.